What is the Expected Turnaround Time for Repairs?

At [Your Property Management Company], we understand the importance of maintaining a comfortable and safe living environment for our tenants. To ensure that all maintenance issues are addressed promptly and efficiently, we've established the following expected turnaround times for various types of repairs.

## Emergency Repairs
Examples: Water leaks, electrical outages, broken heating or cooling systems, security issues (such as broken locks).

Expected Turnaround Time: 24 hours

Details: Emergency repairs are given the highest priority due to the potential immediate impact on your safety and well-being. Our maintenance team aims to address these issues within 24 hours of receiving the request.

## Urgent Repairs
Examples: Minor plumbing issues (non-leak), broken appliances (refrigerator, stove), pest control issues.

Expected Turnaround Time: 48-72 hours

Details: Urgent repairs are treated with high priority but are not classified as emergencies. Our team strives to resolve these issues within 2 to 3 days from the time the request is received.

## Routine Repairs
Examples: Minor cosmetic damages (e.g., peeling paint), non-essential fixture replacement, routine inspections.

Expected Turnaround Time: 5-7 business days

Details: Routine repairs are considered non-urgent and are scheduled accordingly. These repairs will typically be completed within one week, depending on the availability of maintenance personnel and required materials.

## Request Submission and Follow-Up
To submit a repair request:

1. Online Portal: Log in to the tenant portal and fill out the maintenance request form.
2. Email: Send an email to [[e-mail]] with a detailed description of the issue.
3. Phone: Call our maintenance hotline at [Phone Number].

You will receive a confirmation message once your request has been logged. Our maintenance team will follow up with additional details, including the expected arrival of a maintenance technician.

## Urgent and Emergency Contact Information
For urgent and emergency repairs after business hours, please:
- Call our 24/7 Emergency Line: [Emergency Phone Number]

## Additional Tips
- Furniture and Obstructions: Please ensure the area needing repair is accessible by moving any furniture or obstructions before the maintenance technician arrives.
- Pets: If you have pets, please secure them in a separate room during the repair visit to ensure their safety and that of our maintenance staff.

By adhering to these turnaround times and procedures, we aim to provide you with the swift and effective service you deserve. If you have any further questions or require an update on an existing request, please do not hesitate to contact our office.

Thank you for your cooperation and understanding.

For more information or to submit a maintenance request, visit [Your Property Management Company’s Help Center].